Returns & Exchanges

Montale Parfums is committed to your satisfaction; we offer a 14-day return window for unopened and unused fragrances in their original cellophane packaging. Please note that for hygiene reasons, we cannot accept returns on products that have been sprayed or removed from their protective seal.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via the online portal or email with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare the Package

  Securely pack the unopened fragrance in its original box and shipping carton, ensuring the item is well-protected to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return label or use a tracked shipping service to send the package back to our distribution center in Paris.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves the returned item, your refund will be processed to your original payment method within 7-10 business days.