Frequently Asked Questions
Everything you need to know about the world of Montale Parfums.
Are your fragrances 100% authentic?
Yes, all our perfumes are 100% authentic, original creations by Pierre Montale, bottled in our signature aluminum canisters to preserve the essence from light.
What is the shipping policy for international orders?
We offer worldwide shipping. Delivery times vary by region, typically taking 3-7 business days for Europe and 7-14 business days for the rest of the world.
How should I store my Montale perfume?
To maintain the integrity of the high-concentration ingredients, keep your bottle in a cool, dry place. Our aluminum bottles are specifically designed to protect the fragrance from UV rays.
What is your return policy?
We accept returns within 14 days of delivery, provided the fragrance remains in its original, unopened packaging with the protective film intact.
Do you offer samples with purchases?
Yes, every order includes a selection of complimentary samples, allowing you to discover other olfactory journeys from our extensive collection.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional secure payment options at checkout.